Delivery Information



We can deliver goods to destinations within the UK Mainland Only.

We DO NOT deliver to KW,BT, IV postcodes and certain areas in Scotland like Highlands, Isles, Outlying areas & Central Scotland may not be covered.

We aim to deliver small goods, such as DVD players/Camcorders Next Working Day between 7am-7pm (we cannot specify a time). For Next day delivery the cut off time is 2pm (Not including Saturday, Sunday or other Holidays). We cannot be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time which we quote for that item, please contact us by telephone or email. We will try and ensure that you receive your order, as quickly as possible.

All large products such as TVs, fridge freezers & washing machines are normally delivered within 5 to 7 working days (excluding Saturday, Sunday or other Holidays) to most areas between 7am - 7pm, unless stated otherwise. We will contact you at least a day before delivery to inform you and check whether you will be available to accept delivery. In most cases we are unable to change the delivery date once you have confirmed that you will be available on the given date. If we are able to change the delivery date, an administration fee of GBP 35.00 will be charged to action this request.

You can now choose a specific day for delivery, for a charge from £39.99 - £74.99 depending on the item. This service excludes deliveries to Scotland and South of England, in areas such as Somerset, Devon, Plymouth and Cornwall. You can choose any day between Monday to Friday (excluding bank holidays) beginning 2 working days from the order date up to 14 days. e.g. If the order was placed on 2nd March then you can select any day from 5th March up to 19th March, excluding weekends and bank holidays. To book this service please contact our sales team on 0121 4487385. This option will soon be available online.

All large products ordered for delivery to the Aberdeen, Edinburgh, Glasgow, Cumbria and surrounding areas, Somerset e.g. Bridgewater, down south to Devon, Plymouth and Cornwall are most likely to be delivered within 15 Working Days. If our couriers cannot deliver your goods due to there being no one to accept them or you cancel delivery after your order has been dispatched and you have been informed of delivery or in case of refusal to sign for the goods or inspect them, we will apply deductions for delivery charges. If our couriers cannot deliver your goods due to there being no one to accept them or you cancel delivery after your order has been dispatched and you have been informed of delivery or in case of refusal to sign for the goods or inspect them, we will apply deductions for delivery charges.

Please provide proof of I.D to the driver if requested, as this will ensure that we deliver to the correct person. I.D is asked for your safety and ours when placing an order.

Please note that all appliances and TVs will be unpacked and photographed on delivery to ensure that goods have been delivered in perfect physical condition which may be used in case of any claims.

All side by side & large fridge freezers, washing machines, cookers, dishwashers & brown goods will be delivered to the ground floor level only, till the doorstep or gate of the building and cannot be carried up or down any staircases. In some cases goods may be delivered inside your premises (ground floor only), strictly at the drivers discretion and judgement, provided that the goods go through with the packaging on and there are no staircases involved. This will however be at the customer's own risk and we shall not be liable for any damages that may occur to goods or your property. This policy also applies to collections.

Due to washing machines and dishwashers being products that use water, sometimes water and moisture will be apparent inside the machines or on the packaging as these products are tested by the manufacturers

Please make sure all transit bolts are removed before using your washing machine. If they are not removed, it may cause heavy vibration, noise and malfunction. The warranty will not cover any damage caused due to not removing the transit bolts. Please refer to the installation instructions for further information.

Valid forms of I.D. (If requested)

1) Passport

2) Drivers License

3) Utility Bill (For the same address and name)

4) Bank Statement

We do not deliver outside the UK mainland. All orders outside the mainland will be cancelled.